COLLABORATIONS
The characteristics of the products that are available for sale at loonauniverse.com are described on the corresponding page that will be on sale during the lunar cycle corresponding to each collaboration. Products may change tone since the actual color of the garment may vary from the one shown on the screen. Most of our products involve artisan manufacturing and dyeing processes, so there may be minimal color and design variants in the handcrafted pieces.
PRODUCT AVAILABILITY
Each collaboration lasts for sale as long as the lunar cycle lasts. When a new lunar cycle begins a new collaboration will appear on loonauniverse.com
The number of pieces per collaboration varies and will be for sale during that lunar cycle only.
PRICES AND RESALE PROHIBITIONS
Prices on this page are in Mexican Pesos and USD.
Loona reserves the right to change prices at any time and without the need to notify users.
No person has the right to buy products on the loonauniverse.com page with the intention of reselling them.
Loona reserves the right to accept or decline a purchase order even after receipt of a purchase receipt by the customer.
PAYMENT METHODS
loonauniverse.com receives payments through PayPal
ORDER CANCELLATION
If the customer pays for the product, they will not be able to modify or cancel their order. There are no returns or exchanges.
DELIVERY PERIODS
Loonauniverse.com requires between 1 and 2 business days to process an order. Most pieces will be ready to ship after the order is processed.
DELIVERY PERIODS
Loonauniverse.com requires between 1 and 2 business days to process an order.
Most pieces will be ready to ship after the order is processed.
NATIONAL SHIPPING
The delivery time for packages that are sent within Mexico will be 4 to 8 business days from when the order is ready for shipping.
INTERNATIONAL DELIVERIES
The approximate delivery time for packages under 10 kg is 4 to 8 business days after the order is processed. For packages weighing more than 10 kg, the delivery period is between 6 to 8 business days after the order is processed.
These delivery times do not consider the days that the package may remain in customs.
Loonauniverse.com is not responsible for delays that have to do with the weather, delays in air ports, due to customs problems or to major situations.
SHIPPING ADDRESSES
It is the customer’s responsibility to verify that the information provided for the shipping address is correct. Loonauniverse.com is not responsible for any problems arising from errors in the shipping address.
PRIVACY POLICY
NOTICE OF PRIVACY
Loonauniverse.com informs you that in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, it is responsible for the use, treatment and protection of your personal data.
Your personal data will be used in an enunciative but non-limiting way to:
Promotion of the brand and / or products
Purchase of products
Shipping
Perform billing
Contact you in case of non-compliance
Notify you of promotions
Contact in case of problems with the shipment
Address your doubts, complaints and suggestionss
Make adjustmentss
Marketing fines
En todo momento usted podrá revocar el consentimiento que ha otorgado para el tratamiento de sus datos personales con el fin de que se deje de hacer uso de los mismos presentando su solicitud de conformidad con lo establecido en el Artículo 29 de La Ley.
At any time, you may revoke the consent you have granted for the processing of your personal data in order to stop using them by submitting your request in accordance with the provisions of Article 29 of the Law.
Your personal data will be treated based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in terms of legislation.
Your information may be shared with External Service Providers to the extent deemed necessary in order to fulfill the purposes for which they have been provided.
It reserves the right to modify this Privacy Notice at any time, which will always be available on the loonauniverse.com site
SEVERABILITY OF CLAUSES
If any of the terms and / or conditions of this document are found to be illegal or not enforceable, the other clauses will remain in force.
APPLICABLE LAWS
This site is governed by the laws applicable to electronic commerce of the United Mexican States.
LEGAL NOTICE, ERRORS, INACCURACIES
The purpose of this site, loonauniverse.com is to provide the customer with information as truthfully as possible. This site may contain errors or omissions, some of which could be related to the price and availability of the products. If there is an error or inaccuracy in the information on the site, loonauniverse.com reserves to correct it, even after an order has been placed and received.
You can contact us for any additional information at info@loonauniverse.com
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